Direct answers about getting started, first visits, insurance, telehealth, and practical next steps. Can't find what you need? Contact Clara.
These are the highest-intent questions people usually want answered before they decide whether to reach out.
Start by filling out the contact form or calling the office. Clara will call you back to begin intake and help with next steps.
Start with contactNot today. Clara uses a guided intake process instead of public self-scheduling so someone can help with fit, logistics, and questions first.
See how intake worksYou talk through what brings you in, review expectations and confidentiality, and start identifying goals with your therapist.
Read the First Visit guideEach Clara group has a public event page with status, timing, and the next step, including when a group is on a waitlist or already finished.
Browse Clara eventsPeople often wait longer than they need to because they assume they should already know the exact answer. Usually, they do not.
Common misunderstanding
You do not need to self-diagnose or route yourself perfectly first. Clara can help you sort through whether individual, couples, family, or life-transition support is the best starting point.
Compare therapy pathsCommon misunderstanding
You can still make first contact. Clara can explain what usually happens next for a child, partner, family member, or other loved one.
Ask Clara about next stepsCommon misunderstanding
Fit matters, but it does not have to be solved like a puzzle before intake. A good early sign is feeling safe, heard, and understood enough to begin.
Review therapist profilesThe public intake flow is simple: submit the contact form or call our office, and someone from Clara will call you back to begin the intake process, answer practical questions, and help with next steps.
No. Clara does not offer public self-scheduling on the website today. To get started, submit the contact form or call the office, and a team member will call you to begin intake.
Your first session is a chance to get settled, talk about what brings you in, review expectations and confidentiality, and begin identifying goals with your therapist.
If you are dealing with stress, anxiety, depression, trauma, relationship concerns, grief, life transitions, or simply want thoughtful support, therapy may be a helpful next step. If you are unsure, you can reach out and Clara can help you think through fit.
You can still contact Clara. Share what you are seeing and who needs support, and the intake team can help you understand options for individual, child/teen, couples, or family care.
That is common. You do not need to choose perfectly before reaching out. Clara can help you sort through goals and decide whether to start with individual, couples, or family-focused support.
Yes. Clara supports bilingual English/Spanish care pathways. If Spanish support is important for you or your family, mention that when you contact the office so intake can route appropriately.
A good first step is to look for a therapist who feels safe, listens well, and understands your goals. Fit can be refined over time, and it is okay to ask questions during intake and in your first sessions.
Yes. Job loss, automation pressure, burnout, and identity disruption can all be part of a major life transition. Clara can support people who feel emotionally shaken by rapid work change, including AI-related disruption.
Upcoming Clara groups have dedicated event pages with status, timing, practical details, and the next step for that specific group. Some groups may point to registration directly, while others use an interest or waitlist form first.
Yes. Guada Psychological Services is now Clara Counseling & Psychological Services. Please use claracaps.com for the current website, contact information, and bilingual English/Spanish public pages.
No 🙂 Easy misunderstanding, but ClaraCAPS is shorthand for Clara Counseling & Psychological Services. We are a therapy and mental health practice — not capsules, supplements, or a wellness product company.
Yes. Clara offers secure telehealth in Illinois as well as in-person sessions in Schaumburg. Telehealth is generally available when it is a good fit for the client and the clinical situation.
Standard individual therapy sessions are usually 50 to 55 minutes. Couples and family sessions may be longer, typically 60 to 90 minutes.
Session frequency depends on your goals, needs, and the treatment plan you build with your therapist. Many people begin weekly and adjust over time.
Yes. Clara offers support across a range of needs, including individual, couples, and family work, along with anxiety, depression, trauma, grief, life transitions, and related concerns.
Waitlist means the current group is full or being handled through a waitlist path, so Clara is collecting interest for openings or a future group. Completed means that group has already finished, and the page remains available to provide context while pointing people toward other current options.
Clara works with many major insurance plans. During intake, the office verifies benefits so you can better understand coverage, copay, deductible, coinsurance, and session details before getting started.
Clara commonly works with many major plans, including Illinois Medicaid, Aetna, Blue Cross Blue Shield of Illinois, Cigna, UnitedHealthcare plans such as Surest, UMR, and Meritain, plus several additional plans listed on the insurance page.
If your insurance is not currently listed, Clara can sometimes consider adding a provider. You can also ask about out-of-network reimbursement and superbills.
Clara uses a secure client portal for payment logistics. Copays, deductibles, and other balances are processed securely through the portal, and receipts are sent by email.
Yes. Confidentiality is a core part of therapy, with limited exceptions related to safety concerns or legal requirements. Your therapist will review those limits with you.
If you are in immediate danger or experiencing a mental health emergency, call 911, go to the nearest emergency room, or call or text 988. Clara clinicians are not on call 24/7.
Reach out and someone from Clara will call you back to begin intake and walk through the practical details.